MS Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Stay focused. Win faster. Build trust.

 

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Next Generation of Intelligent Customer Engagement is the name of the game for Microsoft Dynamics CRM 2016. And continuous enhancement to its features and functionality indicates Microsoft’s focus on helping companies “deliver customer experiences that are personalized, proactive and predictive.

With the strive to drive Productivity, Intelligence, Mobility and Unified Service in mind, Dynamics CRM’s integration to native productivity tools ( Office 365, SharePoint, Skype, OneDrive and Power BI) alongside value added solutions (Parature, Dynamics Marketing, Delve, and Microsoft Social Engagement) is designed to deliver just that.

Why CRM

 

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SELL Effectively

We help you reimagine sales and adapt the new age customer journey, build deeper relationships with customers and personalize every interaction. So your sales reps can zero in, win faster and sell more.

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Care EVERYWHERE

With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.

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MARKET Smarter

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments.

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Social FOR EVERYONE

Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.

The Best CRM just got better

 

If you’re responsible for setting your sales team up for success, you’ll want to learn more about Microsoft’s integration to Cortana, its incomparable mobile capabilities and its recent enhancements to its web client. Making the phrase “work anywhere anytime” reach the next level.

Microsoft leveraged the Cortana voice automation available on windows devices to create a dynamic tool that is sure to help sales, marketing and support teams manage their day easier. Cortana provides hands-free user interaction, and is able to interact with native applications, moving from one productivity tool to another seamlessly.

This change in approach impacts sensibilities in many levels including cloud, customer service, and mobility. The range of Microsoft products will be available at the touch of a button. Excel, Word, PowerPoint, even Outlook –tools that would have required opening a new window, which increases steps at every turn, are accessible in the tool. Leaving the app is no longer necessary. That is great news for companies that understand that a couple extra clicks per rep every hour impact productivity in a big way.

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INDUSTRIES

 

CRM industries 01Retail

Microsoft Dynamics CRM helps retailers segment your customers, build a campaign, and together with your in-store teams, effectively execute the campaign at a corporate and local level to increase your customer spend, frequency, and have lapsed customers returning to your stores.

 

CRM industries 02Manufacturing and Distribution

Get a full view of information to help make impactful decisions and to effectively act on them. Dynamics CRM enables users to drive marketing and sales excellence and to optimize customer service leveraging on business workflows for automation.

 

CRM industries 03Financial Services

Take advantage of templates and solutions designed for the Financial Services industry. Become truly customer-centric, winning loyalty and trust through personalized client services offered across multiple channels.

 

CRM industries 04Service Industry

Deepen client engagement, increase employee productivity, and drive business results through familiar, intelligent, and connected user experiences across organisations providing legal, architecture, construction, engineering, accounting, and consulting services.

 

CRM industries 05Professional Services

Professional services organizations can drive new revenue and growth initiatives with this business process template, which helps them craft new service offerings, guide development and marketing, and coordinate every step of the pursuit process.

 

CRM industries 06Public Sector

Public sector organizations can manage incoming service requests from citizens or members. The process is ideal for local, regional, or state governments that need to prioritize and assign service requests, estimate time and costs, and track progress through to resolution.

 

CRM industries 07Other Industries

Cable and Telco Companies, Sports Management, Event Management, Service Appointment Booking, Service Management with Entitlements, Integrated Sales and Service, Service Call- Repair and Return, Automotive Warranty Claims Management, Connected Devices (IoT) and so much more!

 

FUNCTIONALITIES

 

CRM functionalities 01
Sales Features

Mobile Sales
Account Management
Social Insights
Collaborative Selling
Sales Analytics

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Service Features

Multichannel Service
Unified Service Desk
Enterprise Case Management
Knowledgebase

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Marketing Features

Campaign Management
Lead Management
Marketing Resource Management
Social Marketing
Marketing Analytics

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Social CRM Features

Microsoft Social Engagement
Insights by InsideView
Yammer